Terms & Conditions

At Saaya, trust, privacy and respect are central to the support I provide. These policies explain how I work, how your information is protected, and what you can expect when using my website or coaching services.

1 About Saaya

Saaya by Soherra (‘Saaya’, ‘I’, ‘me’ or ‘my’) provides online mental wellbeing coaching designed to support personal growth, emotional wellbeing and self-development. These Terms & Conditions apply to all coaching services booked through this website.

2 Coaching Services

Coaching is a collaborative process designed to help you explore your thoughts, develop greater self-awareness and work towards personal goals. Coaching is not counselling, psychotherapy or a substitute for medical or mental health treatment. If I believe your needs are beyond the scope of coaching, I may recommend seeking support from an appropriate healthcare professional.

3 Eligibility

Clients must be aged 18 years or over.

4 Booking & Payment

Appointments are booked online. Payment is required at the time of booking unless otherwise agreed. Prices are listed in Pounds Sterling (£).

5 Cancellation Policy

Appointments may be cancelled or rescheduled up to 24 hours before the scheduled session. Appointments cancelled with less than 24 hours’ notice are non-refundable. If I need to cancel a session, an alternative appointment will be offered.

6 Late Arrival

If you arrive late, your session will still finish at the scheduled time.

7 Confidentiality

Everything discussed during coaching sessions is treated confidentially. Confidentiality may only be broken where there is a serious risk of harm, disclosure is required by law, or safeguarding concerns arise. Where possible, this will be discussed with you first.

8 Disclaimer

Coaching can support personal growth and wellbeing but specific outcomes cannot be guaranteed. You remain responsible for your own decisions and actions.

9 Intellectual Property

All website content, branding, graphics and resources remain the property of Saaya by Soherra unless otherwise stated.

10 Governing Law

These Terms & Conditions are governed by the laws of England and Wales.